Predictive dialers are outbound call processing systems that are designed to maintain high levels of activity and provide cost efficiency in contact centers. These dialers are capable of calling a list of telephone numbers automatically, screening unnecessary calls such as answering machines and busy signals, and connecting waiting representatives...
John F. McMullen lives with his wife, Barbara, in Jefferson Valley, New York, in a converted barn full of pets (dog, cats, and turtles) and books. He has been involved in technology for more than 40 years and has written more than 1,500 articles, columns and reviews about it for major publications. He is a professor at Purchase College and has previously taught at Monroe College, Marist College and the New School for Social Research. He is also a member of the American Academy of Poets, the American Civil Liberties Union, the Freelancer's Union, the Association for Computing Machinery, the American Academy for the Advancement of Science and the World Futurist Society.
His current non-technical writing includes a novel, "The Inwood Book" and "New & Collected Poems by johnmac the bard." Both are available on Amazon.com. Full Bio
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