Predictive dialers are outbound call processing systems that are designed to maintain high levels of activity and provide cost efficiency in contact centers. These dialers are capable of calling a list of telephone numbers automatically, screening unnecessary calls such as answering machines and busy signals, and connecting waiting representatives...
Dale Janssen is a co-founder of Techopedia and has been involved in the IT Industry for most of his career. He purchased his first computer in 1978 - an Ohio Scientific computer with a whopping memory size of 48K, operating a relic of an operating system called CPM. In fact, his roots go so far back in the computing biz that when he graduated from university, there was no such thing as a computer science department. Full Bio
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