Delurking is a type of social media behavior where a user breaks an "online silence" or habit of passive thread viewing to engage in a virtual conversation. The term implies that a user does not typically participate in social media or online social activities.
IT service management (ITSM) is the process of aligning enterprise IT services with business and a primary focus on the delivery of best services to end user.
IT service management deals with how IT resources and business practices in together, are delivered in such a way that the end-user experience the most desired result from the accessed IT resource, application, business process or an entire solution stack.
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