Predictive dialers are outbound call processing systems that are designed to maintain high levels of activity and provide cost efficiency in contact centers. These dialers are capable of calling a list of telephone numbers automatically, screening unnecessary calls such as answering machines and busy signals, and connecting waiting representatives...
Enterprise report management is a methodology that involves providing substantial information to the managers in an organization to help them make business decisions. The main goal of enterprise reporting or management reporting is to supply important timely information to managers in an effective way. The reports generally take the form of graphs, text and tables. Sometimes information may also be distributed on the Internet in the form of updated Web pages, also known as enterprise portals.
Enterprise report management has been adopted by many organizations. In fact, many companies have positioned themselves as enterprise report management vendors. Metrics, dashboards and balanced scorecards are considered while preparing enterprise reports. In many companies, performance is managed through metrics. Key performance indicators (KPIs) are considered outcome-oriented metrics for internal management. Service-level agreements are taken into account for external groups. A gamut of indicators can be placed on a dashboard, which can be customized by users. The metrics are also marked with red, orange and green lights to determine potential areas for improvement. The balanced scorecard method was developed by Robert S. Kaplan in conjunction with U.S. consultants Nolan-Norton to indicate business performance, process and growth opportunities.
Read More »
Join 138,000+ IT pros on our weekly newsletter
Home | Advertising Info | Write for Us | About | Contact Us
2010 - 2014
Partner Sites :