Predictive dialers are outbound call processing systems that are designed to maintain high levels of activity and provide cost efficiency in contact centers. These dialers are capable of calling a list of telephone numbers automatically, screening unnecessary calls such as answering machines and busy signals, and connecting waiting representatives...
Shared resources, also known as network resources, refer to computer data, information, or hardware devices that can be easily accessed from a remote computer through a local area network (LAN) or enterprise intranet. Successful shared resource access allows users to operate as if the shared resource were on their own computer. The most frequently used shared network environment objects are files, data, multimedia and hardware resources like printers, fax machines and scanners.
Shared LAN points are used by a variety of system resources, such as hard drives, printers, scanners and network cards. File and printer sharing occur via two network communication mechanisms: peer-to-peer (P2P) sharing and the client-server network model. Sharing network resources requires abiding by certain constraints, as follows:
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