Predictive dialers are outbound call processing systems that are designed to maintain high levels of activity and provide cost efficiency in contact centers. These dialers are capable of calling a list of telephone numbers automatically, screening unnecessary calls such as answering machines and busy signals, and connecting waiting representatives...
A use case is a software and system engineering term that describes how a user uses a system to accomplish a particular goal. A use case acts as a software modeling technique that defines the features to be implemented and the resolution of any errors that may be encountered.
Use cases define interactions between external actors and the system to attain particular goals. There are three basic elements that make up a use case:
Use cases are modeled using unified modeling language and are represented by ovals containing the names of the use case. Actors are represented using lines with the name of the actor written below the line. To represent an actor's participation in a system, a line is drawn between the actor and the use case. Boxes around the use case represent the system boundary.
Characteristics associated with use cases are:
The steps in designing use cases are:
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