Predictive dialers are outbound call processing systems that are designed to maintain high levels of activity and provide cost efficiency in contact centers. These dialers are capable of calling a list of telephone numbers automatically, screening unnecessary calls such as answering machines and busy signals, and connecting waiting representatives...
A logical topology is a concept in networking that defines the architecture of the communication mechanism for all nodes in a network. Using network equipment such as routers and switches, the logical topology of a network can be dynamically maintained and reconfigured.
Logical topologies contrasts with physical topologies, which refer to the physical interconnections of all devices in the network.
The logical topology defines how the data should transfer. Contrast this to the physical topology, which consists of the layout of cables, network devices and wiring.
Two of the most common logical topologies are:
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