IT Terms tagged with Call Centers

• Average Hold Time (AHT)
• Business Process Outsourcing (BPO)
• Call Center
• Help Desk
• Hosted Private Branch Exchange (Hosted PBX)
• Information Technology Service Desk (IT Service Desk)
• Predictive Dialer
• Service Life Cycle Management (SLM)
• Shared Contact Center (SCC)
• Silent Monitoring