CRM

In this section we look at any all issues around customer relationship management and its implementation. See also enterprise apps.

Saving CRM: Why Sales Isn't on Board

Saving CRM: Why Sales Isn't on Board

Sales employees want to do what they do best - sell and make the big bucks, not sit at their desks filing reports. That can make CRM a tough sell.

CRM Meets Social Media

CRM Meets Social Media

Social media sites account for nearly a quarter of overall Internet use, giving companies new ways to listen to what their customers are saying - and do something about it.
Professional Services Automation: The Latest In Business-Boosting Software

Professional Services Automation: The Latest In Business-Boosting Software

PSA tools can integrate IT trouble tickets with CRM systems, allowing for better customer care and fewer techs.
Why CRM Strategies Fail (and What to Do About It)

Why CRM Strategies Fail (and What to Do About It)

These best practices can help companies ensure their efforts toward customer resource management aren't wasted.
Top 6 Trends in Customer Relationship Management (CRM)

Top 6 Trends in Customer Relationship Management (CRM)

A few years ago, customer relationship management (CRM) was thought to be on the decline. But the ride isn't over for CRM software. Find out what trends are on the rise here.
Using Product Management Features in a CRM Solution

Using Product Management Features in a CRM Solution

Knowing more about how a product fits into a greater high-tech methodology for today’s businesses, as well as understanding how product management fits into a CRM suite, can help business leaders make good implementation decisions.
What is the difference between ERM software and CRM software?

What is the difference between ERM software and CRM software?

Find out what distinguishes these two popular enterprise computing applications.

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