Enterprise

The line is blurring when it comes to what is now considered enterprise IT. Still, anything primarily of interest to large organizations is included in this section. Also see related categories of enterprise apps and security.

Recent Definitions

CRM Meets Social Media

May 01, 2012

It used to be that customer relationship management (CRM) was all about a database of leads with contact information and other pertinent data. But CRM has...

Professional Services Automation: The Latest In Business-Boosting Software

April 26, 2012

Trouble ticket systems are one of the oldest tools in the IT business. They allow techs and other support personnel to quickly respond and remedy customer...

Why CRM Strategies Fail (and What to Do About It)

April 24, 2012

For many years, businesses have implemented customer relationship management (CRM) to increase revenue. Best practices and innovation in CRM strategies...

Data Warehousing 101

April 17, 2012

Many businesses continuously collect large amounts of data. But in order to use that information, a functional set of processes and procedures must be put...

Top 6 Trends in Customer Relationship Management (CRM)

April 13, 2012

A few years ago, customer relationship management (CRM) efforts were reported as failures in terms of generating revenue, and the strategy was thought to...

An Introduction to Business Intelligence

April 06, 2012

For something so vital to the long-term success of a modern business, the concept of business intelligence is not well defined. But that doesn't stop many...

Why the Consumerization of IT Products Hurts IT Workers

March 26, 2012

Complexity was - and to a large extent still is - an IT worker’s true BFF. Products that have many moving parts and are difficult to use create a need for...

Server Virtualization: 5 Best Practices

March 13, 2012

Virtualization has moved beyond being an experimental tech concept; it is now a mainstream component in desktop infrastructures and data centers. In fact,...

Using Product Management Features in a CRM Solution

March 07, 2012

At first glance, many readers will incorrectly recognize the words "product management" as "project management" because, while project...

Enterprise Computing: What's All the Buzz?

January 12, 2012

Enterprise is many things; it's another way to refer to a business, the name of Captain Kirk’s starship and a term for a certain class of business...

VoIP - Backdoor to Your Network?

January 10, 2012

The cost effectiveness of Voice over Internet Protocol (VoIP) undoubtedly evokes, at a minimum, curiosity on the part of corporate decision makers...

What is the difference between ERM software and CRM software?

December 14, 2011

Enterprise resource planning (ERP) software and customer relationship management (CRM) software are often mentioned in literature and advertisements about...

What is the difference between business applications and enterprise applications?

November 29, 2011

It is easy to get lost in marketing literature where business software becomes business application becomes business solution. To make matters worse,...