3 Industries Where AI is Making a Surprising Impact

Suppose you went back in time and told someone 20 years ago that you’d one day be able to tell a computer to perform a task and essentially have it executed perfectly in seconds. In that case, they’d probably have told you it sounded like something out of science fiction. However, that idea has become a scientific fact thanks to artificial intelligence.

It’s almost difficult to believe that ChatGPT – the tool already synonymous with AI, as Google did with search all those years ago – is less than two years old. In that time, AI has made an impact on just about every industry that you can name.

Some of these transformations we saw coming. We always knew that AI tools were great at things like menial data entry and analysis, for example. The more we turn those types of jobs over to AI, the more time humans have to focus on matters that actually need them.

But at the same time, AI is already transforming a variety of industries that you might not even expect. By understanding more about the surprising sectors where artificial intelligence is making a real difference, it can help contextualize everything that has already happened… and shed light on what may be just over the horizon.

Industry #1: Wholesale Real Estate

Wholesale real estate is one industry where AI is undeniably making an impact that virtually nobody thinks about.

To be clear – we’re not talking about traditional real estate transactions, although artificial intelligence is undoubtedly being felt there, too. With wholesale real estate, an investor goes out and finds a property that they think they can make a profit on. Typically, these properties have a lot of potential, but the current state may be somewhat distressed. They get the seller to agree to one price, at which point they go out and find a buyer and get them to agree to a higher price. The difference between those two amounts is what the wholesaler gets to keep for profit.

Industry #2: The Arts

Another excellent example of an area where AI is extending beyond real estate takes the form of the creative realm. You may have heard a lot of talk in the news, especially about exactly what constitutes “art.” Art is subjective, but it’s also supposed to be about conveying human emotions and dissecting the various aspects of the human experience. Can a machine do that? This is something we’re about to find out over the next decade.

Until we get to that point, it’s safe to say that AI is inspiring creatives with new mediums and techniques that didn’t exist a few years ago. AI-powered algorithms are already being used to compose music, for example. They’re also generating stunning visuals. Content automation then makes it possible to repurpose and maximize these creative assets by turning them into something else. At that point, we can take all this content we can now produce, tweak it to add back more of that human experience, and save an enormous amount of time. Either way, it’s an exciting time for experimentation that many people will be paying close attention to moving forward.

Industry #3: Customer Service

Finally, artificial intelligence is making a significant impact on the world of customer service, giving the field the high-tech makeover many have wanted for decades.

AI-powered chatbots, for example, are capable of providing support 24 hours a day, seven days a week, 365 days a year. Not only can they answer basic questions, but they can also look up user account information and even perform specific tasks. They can resolve issues with all the accuracy that a human can, and often far faster as well. They can even do it in a highly personalized and conversational way.

That last point is particularly important. Chatbots, in general, have existed for decades—they’re certainly nothing new. Where artificial intelligence comes into play is with that much-needed sense of personalization. Sometimes, people might not even realize that they’re talking to an AI-powered chatbot at all—that’s how good things have gotten over the last few years.

It isn’t about replacing human employees, even in this context. It’s about supporting and empowering them. The more time they have to work on matters that are more important, the better for everyone. Customers get fast answers to their questions or issues, and businesses become more efficient and, thus, more profitable.

The AI Evolution Isn’t Slowing Down

In the end, these are just a few industries where AI has already had a surprisingly profound impact in a relatively short time. Every day, there’s a lot of talk in the news about how AI is revolutionizing certain industries. Technology, manufacturing, human resources – these are all more or less the usual suspects. It’s the fields like those outlined above that people may not have seen coming – or at least not quite as quickly as they arrived.

Really, this serves as a great reminder of just how quickly things can move in our world – especially when you’re not quite paying attention. To put it another way, when you think about what a surprising impact AI has already had on certain fields in less than two years, it’s fascinating to think about what the next two might have in store for us all.