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Norton LifeLock scam email messages are just one way that hackers trick their victims into sharing their personal details or downloading malware. Knowing how to identify and react to Norton scam alerts and messages is important, as they can put your data at risk and enable malicious actors to steal your identity.
In this guide, I’ll explain how Norton LifeLock scams work, how to identify them, and what you can do if you’ve already interacted with an email you believe is malicious. Additionally, I’ll cover security solutions that can protect you against Norton LifeLock scam email messages and other online and offline threats.
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- Norton Antivirus – Robust Antivirus with Anti-Fraud Features and the Legitimate Norton LifeLock Product Set
What is the Norton LifeLock Email Scam?
Norton LifeLock is a legitimate piece of security software that can block malware infections and help prevent identity theft, so these emails often seem credible.
So, is Norton LifeLock a scam? No, these fraud and scam emails don’t originate with Norton but are sent by malicious actors conducting phishing attacks. Their goal is to trick recipients, whether they’re Norton LifeLock users or not, into clicking on malicious links, downloading infected files, or sharing sensitive data.
Hackers can use details they obtain to steal the victim’s identity, access online bank accounts, or infect devices with viruses, ransomware, and spyware. That’s why it’s important to know how to differentiate between emails sent by Norton LifeLock and those exploiting the company’s credibility to deceive users.
How to Identify a Norton LifeLock Scam Email
LifeLock scam emails aren’t hard to recognize once you know what to look for. Here’s a list of telltale signs that can help you avoid Norton LifeLock scams:
- Suspicious Sender Address – Before you interact with an email, check the sender’s address for slight misspellings or unrelated domain names.
- Poor Grammar – Information from official support and marketing channels will rarely contain grammatical mistakes or spelling errors.
- Threatening or Urgent Language – Norton won’t threaten to suspend your account or urge you to act quickly in unsolicited emails.
- Payment Requests – If a message states you need to make a payment, click on a link, or open an attached invoice, take a close look at it before acting and log into Norton directly to check rather than clicking on links.
- Suspicious Links – If the email has links leading to shady sites, it’s almost certainly a Norton LifeLock scam.
Some examples include the Norton LifeLock renewal scam, telling you to click on a link to stop your subscription renewing, Norton Security scam email messages, offering information on a security breach via a link, and Norton Antivirus scam invoice attachments, which encourage you to download a malware-infected file to assess an unexpected charge.
What Do Genuine Norton LifeLock Emails Look Like?
That said, Norton will never send you unsolicited emails urging you to make an immediate payment, call a specific phone number, or allow its technicians to access your PC remotely without your consent. Emails from Norton will be from its own domains, including @norton.com and @nortonlifelock.com, among others.
How to Stop Norton LifeLock Spam Emails
Some people may consider genuine Norton marketing messages to be Norton LifeLock spam emails. To stop Norton from sending you legitimate updates that you regard as Norton spam email, log into your Norton account, click “Email Preferences” under Settings, and disable promotions and special offers. That’s all you have to
You’ll often find a link to this page in the email footer of legitimate Norton marketing emails. However, be wary of clicking on links if you suspect a message may be a phishing email. To block scammers, mark the address as a scam or phishing attempt and consider reporting them to Norton’s support.
What Should You Do If You Receive a Norton Antivirus Scam Email?
If you suspect you’ve received a LifeLock scam email, close it, and don’t follow any instructions that the email puts to you, such as calling a phone number or clicking on a link or attachment – doing so could put your device and data in danger.
Although emails can’t typically infect your device just by arriving in your inbox, interacting with their contents can be dangerous. If you’re unsure whether an email is real, go to Norton’s support directly and confirm whether you need to take action.
What to Do If You Click on a Link in a Norton Scam Email
Clicking on links in LifeLock by Norton scam emails can put your identity, accounts, and savings at risk. Here are some steps to take to ensure your data and devices are protected:
Close the Email and Any Browser Tabs You Opened
Close the email and any browser tabs you opened by clicking on links. If the link initiated a download, cancel it or delete the file from your system, and if you started a call with the scammers, hang up and don’t follow their instructions. If your antivirus blocked access to any websites, don’t attempt to visit them again.
Run an Antivirus Scan
Your devices may be infected with malware following interactions with Norton LifeLock scam emails. To protect yourself, run a full antivirus scan using software from a reputable provider. If you don’t have antivirus software in place, I recommend TotalAV. All you need to do is go to TotalAV’s site and download and install the software to get started.
Manually Check For Suspicious Programs
On Windows computers, navigate to Control Panel > Programs > Programs and Features, and look for any recently installed programs you don’t remember installing. If you find any and can confirm that they’re not needed, right-click on them and click “Uninstall.”
Mac users can find recently installed apps by opening Finder > Applications, while Android users can navigate to Settings > Apps.
How to Avoid Norton LifeLock Scams
Prevention is key to staying safe online, and you can avoid Norton LifeLock email scam attempts by adopting good security habits. Follow these steps to reduce your risk of falling victim to Norton LifeLock scams and improve your overall online security:
- Avoid Shady Websites – Hover over links in emails you receive to check where they lead, and don’t click on them if you don’t recognize the address. In addition, don’t click on links, ads, or pop-ups on disreputable sites.
- Download Trusted Apps – Only use trusted platforms like the Google Play Store and the Apple App Store to download Norton and other tools.
- Implement Phishing Protection – Solutions like TotalAV offer online protection and automatically flag phishing websites and messages to help you protect yourself.
- Don’t Download Suspicious Attachments – Norton LifeLock scam PDF attachments are often used to deliver malware, so don’t download anything until you’re certain it’s from an official source.
- Be Wary of Unsolicited Alerts – If you receive unexpected alerts by email, log directly into your account to check if it’s a real issue. This can protect you from the Norton Antivirus email scam and the Norton renewal scam.
How Can You Protect Yourself From LifeLock Scam Emails?
Staying vigilant and following the best online security practices is generally enough to protect yourself from LifeLock scams, but the hackers behind them are always updating their tactics. That’s why it’s best to combine software solutions with good online habits to protect yourself from emerging Norton phishing email scams.
Here are the steps I recommend to protect yourself:
- Use an Antivirus – Having one of the best antivirus software solutions on your device will shield it from malware originating from Norton scam email attachments and links.
- Install a VPN – VPNs encrypt your traffic, making it harder for hackers to intercept your data or steal your identity. Read our guide to the best VPNs for recommendations.
- Update Your Software – Keep your device’s operating system and apps up to date to patch any vulnerabilities that could expose you to malicious actors.
- Enable Anti-Phishing Features – Many antiviruses and VPNs offer anti-phishing features that will block malicious links in emails and flag phishing messages to protect you from Norton LifeLock scams.
For other similar issues, see our guides on How to Block the Microsoft Security Alert Scam, How to Get Rid of Fake McAfee Pop-Ups, and How to Remove Yahoo Search from Chrome.
What Does Norton LifeLock Do?
You can also get up to $1m in support for identity theft and $1m each for personal expense reimbursement and stolen funds reimbursement. The more advanced plans include home title monitoring, credit monitoring, Buy Now Pay Later alerts, and bank and credit card activity tracking.
The LifeLock package sets out to give you peace of mind with proactive monitoring and 360° protection from fraud. In addition, you get the full Norton AntiVirus package, with malware protection, a VPN, a password manager, parental control tools, up to 500GB of cloud backups, and Norton’s Virus Protection Promise.*
Conclusion – How to Block Norton LifeLock Scams
Norton LifeLock scam emails can pose a serious threat to your personal information and security, and malicious actors are always looking for new ways to trick you into clicking on malicious links, sharing sensitive data, and downloading harmful attachments.
To protect yourself, you should carefully check potentially suspicious emails and look for grammar and formatting mistakes, suspicious links, and unusual demands that may help you identify a scam email.
As a starting point, I recommend using a reliable antivirus solution like TotalAV. It can automatically detect phishing attempts and scores well for removing malware, protecting you from Norton scams and other cyber threats.
