Zengo Wallet Review for 2024

Zengo wallet review

Zengo claims to be the most secure crypto wallet in the market. It’s a mobile wallet app without private key vulnerabilities, robust MPC security, and support for over 120 crypto assets. But is Zengo the right wallet for you?

This Zengo wallet review covers everything you need to know. We explore the wallet’s security features, supported coins, pricing, user-friendliness, key features, and more.

Our Verdict on Zengo Wallet

Overall, Zengo is a great option for security-conscious crypto investors – especially those with large holdings. It offers unparalleled security features, including MPC technology. This removes private key vulnerabilities without needing to have a hardware device. Crucially, Zengo is a non-custodial wallet, so users have full control of their crypto assets.

The Zengo wallet app is simple to use and offers a solid user experience for iOS and Android users. Although Zengo supports more than 120 crypto assets, this doesn’t include Binance Smart Chain tokens. It also lacks support for Cardano, XRP, Solana, and other large-cap assets. This could be a drawback for some.

Nonetheless, we like that most Zengo features are completely free to use. It also offers premium plans at $9.99 per month, which includes enhanced security and priority customer support. That said, we found that the free option is more than sufficient for most investors.

Another benefit is that you can buy crypto without leaving the Zengo app. You can also swap tokens without using a crypto exchange. Sending and receiving crypto is also convenient, meaning Zengo is suitable for beginners and experienced investors alike.

Type of Wallet Custodianship Supported Crypto Assets Fee for Buying Crypto Features
Mobile app for iOS and Android Non-custodial 120+ crypto assets, including Bitcoin, Ethereum, Dogecoin, and Polygon Fees depend on the country of residence, payment method, and chosen payment provider MPC security removes private key vulnerabilities.

Buy, sell, and swap crypto assets without leaving the wallet app.

3-factor authentication allows for a safe recovery process

Pros pros

  • Secure crypto wallet with MPC technology
  • Non-custodial storage offers 100% control
  • 3-factor authentication allows users to recover access
  • Supports some of the best cryptocurrencies to buy
  • Available as a mobile app for iOS and Android

Cons cons

  • High transaction fees when buying and selling crypto
  • Premium features cost $9.99 per month

What Type of Wallet is Zengo?

As one of the best non-custodial wallets, Zengo offers full control of your crypto assets. This enables you to send, receive, and store crypto without relying on a third party. Zengo comes as a mobile app for iOS and Android.

Zengo wallet review

This will appeal to investors who want the perfect balance between security and convenience. That said, Zengo doesn’t offer desktop software or a browser extension. This will be a drawback for some investors.

Supported Coins

Zengo supports more than 120 digital assets, including some of the best cryptocurrencies to trade. This includes Bitcoin, Ethereum, Dogecoin, Polygon, Shiba Inu, and Tezos. Zengo also supports selected ERC20 tokens, such as Chainlink, Axie Infinity, and Tether.

However, there are some major drawbacks to consider. For a start, Zengo doesn’t support large-cap crypto assets like Solana, XRP, Cardno, Avalanche, Sui, Polkadot, and Aptos.

What’s more, there isn’t support for custom tokens. This means you won’t be able to add ERC20 tokens that aren’t already supported.

This means that investors with diversified holdings might not find Zengo suitable. After all, controlling and securing more than one crypto wallet can be cumbersome.

Fees

This section of our Zengo wallet review explores fees.

First and foremost, the Zengo app is free to download. The majority of core features, including storing and receiving crypto assets, are free.

  • You will, however, need to pay fees when using certain features – like buying crypto with fiat money.
  • Zengo uses third-party payment processors, so fees can be costly.
  • For example, debit/credit card purchases via Banxa come with a huge spread of 3.75%. This means you’re paying 3.75% above the actual spot market price.
  • There’s also a 1.99% payment gateway fee. Fees for other deposit methods vary depending on the payment provider.

In addition, you’ll need to pay network fees when sending funds to another wallet address. This mirrors the real-time network fee, meaning it goes straight to blockchain miners. Zengo doesn’t charge a markup.

Zengo also offers a ‘Pro’ version, which costs $9.99 per month or $69.99 annually. This includes priority support and enhanced security features. We discuss Zengo Pro further down.

Fee to Send Crypto Network fee only without any markups
Fee to Buy Crypto 120+ crypto assets, including Bitcoin, Ethereum, Dogecoin, and Polygon
Zengo Basic Free
Zengo Pro $9.99 per month or $69.99 annually

Security

Zengo is renowned for its commitment to wallet security. After all, it claims to be the safest crypto wallet in the market. This is notable, considering that Zengo comes as a wallet app, which is considered to be less secure than hardware devices.

Therefore, this section of our Zengo wallet review will discuss what security features are offered.

MPC Technology

Zengo leverages Multi-Party Computation (MPC) technology. This removes the need to worry about private keys This is because there’s no single point of failure.

Here’s how it works. Zengo uses multiple parts of a private key, which are then distributed to multiple parties. This includes the smartphone that the app is installed on, and software servers of established companies. Each segment of the private key is stored independently, meaning they’re never shared with other parties.

Zengo wallet security

For example, if your mobile device is compromised, the hacker would only have a small segment of the private key. Crucially, this means that the hacker wouldn’t be able to access your Zengo wallet.

3-Factor Authentication

Another security feature offered by Zengo is 3-factor authentication. This offers a safe yet highly convenient way to recover access to your wallet.

Zengo leverages three core factors for account recoveries:

  • Something you control: The first security requirement is an email address. Zengo will send a confirmation link to your registered email. It also enables you to add a secondary email for added protection.
  • Something you are: Zengo also leverages 3D FaceLock technology. This ensures that you’re the only person to have access to the wallet.
  • Something you store: The final segment of 3-factor authentication is a recovery file. This needs to be stored on a cloud backup platform like Google Drive or iCloud. Zengo suggests backing up the recovery file in multiple locations, in case access is no longer possible.

Suppose someone gains access to your email and cloud storage accounts. This would be worthless to a hacker, as they wouldn’t have your facial biometrics.

Zengo Pro

Zengo Pro is a premium subscription, costing $9.99 per month or $69.99 annually.

Zengo Pro users have access to the ‘Legacy Transfer’ feature. This is an inheritance-style tool that transfers ownership if the original owner is inactive for a predetermined period. For example, if the wallet isn’t used for 3-24 months because of ill health. The nominee won’t have access to the wallet until the inactivity period passes.

Another Zengo Pro feature is ‘Theft Protection’. This provides enhanced security, as withdrawals and DeFi connections require facial biometrics. This feature can also be customized so that biometric confirmation is only needed on specific amounts.

Zengo Pro also comes with priority customer support. This includes 24/7 support and a ‘guaranteed’ response within one hour.

Reputation

Our Zengo wallet review also analyzed reviews in the public domain. This enabled us to evaluate Zengo’s reputation with existing users.

On TrustPilot, Zengo has a ‘Good’ rating of 4.2/5. Some of the unsatisfactory comments are related to high debit/credit card fees. Some customers have complained about paying higher fees for faster transfer times, but the transaction was still delayed. That said, most Zengo customers are happy with their experience.

Features

Now let’s explore Zengo’s key features.

Buy and Sell Crypto

Zengo allows users to buy and sell crypto without leaving the wallet app. This removes the need to transfer funds to a crypto exchange. That said, Zengo uses third-party payment processors to facilitate transactions. This means that fees can be higher.

Zengo buy crypto with credit card

As we mentioned earlier, buying crypto with a debit/credit card via Banxa comes with a payment gateway fee of 1.99%. You’ll also pay a market spread of 3.75%. This takes the debit/credit card fee to 5.74%. In contrast, the best crypto exchanges offer commissions of under 1%.

Other supported payment methods include bank transfers (including SEPA and UK Faster Payments) and Google/Apple Pay. If you sell crypto on Zengo, the funds will be transferred to your bank account. However, this still needs to go through a third party, so fees can be high.

Swap Crypto

Zengo also enables users to trade crypto assets without leaving the wallet interface. All coins and tokens supported by the wallet can be swapped. This includes cross-chain functionality, meaning you can swap Bitcoin with Ethereum or Polygon with Tether. Unlike fiat money purchases, you won’t need to use a third-party intermediary.

This is because crypto swaps go through decentralized liquidity pools. In terms of fees, Zengo charges 0.5% of the swap amount. It also charges a markup on the spread, however, it doesn’t stipulate what this is. You’ll also need to cover the network fee when swapping crypto.

Reduce Swap Fees by Connecting to dApps 

The Zengo app allows users to connect with popular Web 3.0 dApps, such as Uniswap and OpenSea.

This allows you to engage with decentralized ecosystems. In fact, this feature allows you to avoid Zengo’s swap fees. This is because you can swap tokens directly from liquidity pools.

User Experience

Zengo offers a user-friendly experience across its iOS and Android apps. The interface is clean and each account feature is clearly displayed. Setting up the three-factor authentication steps is also straightforward. Even if you’re a beginner, the required steps are clearly outlined.

Zengo wallet how to receive coins

Sending funds to another wallet is also seamless. Simply choose which cryptocurrency you want to send, specify the amount, and paste the wallet address. Zengo also comes with a QR scanner. This enables you to scan wallet addresses, ensuring you avoid making mistakes.

It’s also simple to receive funds into Zengo. After clicking on a cryptocurrency, you’ll be shown your unique wallet address. You can click the copy icon to copy the address and provide it to the sender. Buying crypto is also simple. After going through the required steps and making the payment, the crypto will be added to your wallet.

Conclusion

In summary, our Zengo wallet review discovered many positives, especially when it comes to security. Your private keys are never vulnerable to hackers, as they’re segmented and held by multiple trusted parties.

The Zengo app offers a solid user experience, so will appeal to all crypto skill sets. That said, Zengo lacks support for some of the most popular crypto assets, including XRP, Cardano, and Solana. Moreover, its $9.99 Pro plan comes with limited perks, so it is potentially overpriced.

References

FAQs

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Kane Pepi

Kane Pepi is an accomplished financial and cryptocurrency writer who has an extensive portfolio of over 2,000 articles, guides, and market insights. With his expertise in specialized subjects such as asset valuation and analysis, portfolio management, and financial crime prevention, Kane has built a reputation for providing clear explanations of complex financial topics. He holds a Bachelor's Degree in Finance and a Master's Degree in Financial Crime, and is currently pursuing his Doctorate degree, which focuses on investigating the complexities of money laundering in the cryptocurrency and blockchain technology sectors. Kane's wealth of knowledge and experience in the field make…