Device Relationship Management

What Does Device Relationship Management Mean?

Device relationship management (DRM) refers to the monitoring and maintenance of complex equipment over the Internet. DRM capabilities are usually part of a larger enterprise-class remote monitoring and management (RMM) application. DRM is designed to interact with devices that have microprocessors and/or onboard software that monitors status. If a device doesn’t have the required software or hardware, it can be installed to bring the device into the overall system.

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Techopedia Explains Device Relationship Management

DRM allows an organization to monitor and schedule maintenance for all of its devices. This includes everything from printers to data storage systems and IT infrastructure. DRM goes beyond preventative maintenance by giving organizations in-depth usage statistics, diagnostics and so on. DRM can be integrated into other enterprise applications, such as enterprise customer relationship management (CRM), to schedule maintenance on customer devices and monitor performance.

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Margaret Rouse

Margaret is an award-winning technical writer and teacher known for her ability to explain complex technical subjects to a non-technical business audience. Over the past twenty years, her IT definitions have been published by Que in an encyclopedia of technology terms and cited in articles by the New York Times, Time Magazine, USA Today, ZDNet, PC Magazine, and Discovery Magazine. She joined Techopedia in 2011. Margaret's idea of a fun day is helping IT and business professionals learn to speak each other’s highly specialized languages.