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Total Quality Management (TQM)

Last updated: December 8, 2011

What Does Total Quality Management (TQM) Mean?

Total quality management (TQM) is a business management strategy used to improve products and services by focusing on organizational process measurements and controls.

TQM’s key concept is that the quality of a product or service is the responsibility of everyone involved in its creation or consumption, including management, employees, suppliers and customers. TQM's ultimate goal is to improve customer satisfaction.

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Techopedia Explains Total Quality Management (TQM)

TQM originated in Japan in the 1950s. Since the 1980s, TQM has become well-known on an international level. The term total quality management has lost favor in the United States in recent years, and is commonly substituted with simply quality management.

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Synonyms

Quality Management

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