Problem Management

What Does Problem Management Mean?

Problem management is a life cycle management process geared toward preventing problems from occurring, reducing the impact of unavoidable problems and finding solutions to prevent recurring problems. Problem management focuses on a problem’s original cause and works to resolve the problem in a proactive or reactive manner, as required.


Techopedia Explains Problem Management

Problem management’s primary application field is IT services. Parameters like availability and quality are critical IT service components, which are applied to problem management to prevent issues or incidents that could lead to service outages or instability.

A key problem management technique is maintaining a dedicated log that includes a precise description of each problem with corresponding resolution procedures and results. Ultimately, this record reduces the resolution time and costs related to problem handling.


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Margaret Rouse

Margaret Rouse is an award-winning technical writer and teacher known for her ability to explain complex technical subjects to a non-technical, business audience. Over the past twenty years her explanations have appeared on TechTarget websites and she's been cited as an authority in articles by the New York Times, Time Magazine, USA Today, ZDNet, PC Magazine and Discovery Magazine.Margaret's idea of a fun day is helping IT and business professionals learn to speak each other’s highly specialized languages. If you have a suggestion for a new definition or how to improve a technical explanation, please email Margaret or contact her…