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Business Technology Management

What Does Business Technology Management Mean?

Business Technology Management (BTM) is a set of processes and services that unite an enterprise’s business technology (BT) and business management (BM) strategies to extract total BT solution value potential. Enterprises deploy structured approaches to synchronize, align and combine BT and BM for improved profitability, execution and risk control.


BTM produces BTM capabilities, which are guiding principles that form BTM solutions. BTM ensures enterprise strategies by incorporating infrastructure and operational IT management levels.

Techopedia Explains Business Technology Management

The effectiveness of BTM measures and capabilities is recorded by the BTM Maturity Model, which includes four primary dimensions:

Process: Initial BTM principle dimensions are a set of repeatable, flexible and robust processes specified and optimized for efficiency and general business process quality.
Organization: Successful management processes are supported by a tight organizational structure based on responsibility, correct decisions and a clear understanding of roles. Includes participative, centralized and need-based bodies.
Information: All effective decisions depend on timely information that are based on data and metrics, which should be available, accurate, relevant and reliable. Metrics convert raw data into useful data that must appropriately validate strategic and operational objectives. Internal information is used across the enterprise and time. External information crosses functions, industries and extended-enterprise partners.
Technology: Effective technology facilitates process execution, timely information sharing and continuous coordination of organizational layers and elements and is implemented through reporting, manual task automation, decision-making analytics and management system integration.
A BTM capability is a competency achieved by combining BTM dimensions to create repeatable management processes. Seventeen capabilities are grouped into four functional areas, as follows:

Governance and organization: Ensure that BT decisions are identified and executed to develop an organizational structure that manages risk and meets business needs.
Technology investments: Ensure enterprise awareness of current IT capabilities, including available resources and future requirements
Strategy and planning: Ensure effective decision making related to technology and business synchronization and reducing future development planning and complexity.
Strategic enterprise architecture: Ensure availability of current and future business environment information.


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