Change Management

What Does Change Management Mean?

Change management is an IT services management (ITSM) strategy in which a systematic approach ensures the efficient and seamless flow of change in an organization’s IT infrastructure. Change management helps all involved parties, including both individuals and teams, to move from a current state to the next desired state. Change management also helps to minimize the impact of related incidents on service. Change is prevalent in any IT organization and it may arise reactively in response to problems or be externally imposed.


Change management is also a project management process where change requires formal adherence to established policies.

Techopedia Explains Change Management

Change management is critical for organizations and teams of various sizes and in various industries, including IT and manufacturing. It can ensure that standardized methods, processes and procedures are used for all changes, facilitate efficient and prompt handling of changes, and maintain the proper balance between the need for change and the potential detrimental impact it may cause.

Change management applies critical modifications to an organization’s structure and methodology and is geared toward minimizing change resistance, which allows change to be embraced by all involved parties. Ultimately, the goal is for the organization to achieve successful transformation to a more desirable state.

Change management objectives include:

  • Minimized impact of security or integrity changes
  • Planned and facilitated changes to ensure seamless production
  • Enhanced production efficiency

Change may be anticipated or unexpected, and organizations must establish change adaptation policies to avoid organizational issues or total breakdown. All involved parties – including employees, management and board members – must adhere to their organization’s change management policies.


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Margaret Rouse

Margaret Rouse is an award-winning technical writer and teacher known for her ability to explain complex technical subjects to a non-technical, business audience. Over the past twenty years her explanations have appeared on TechTarget websites and she's been cited as an authority in articles by the New York Times, Time Magazine, USA Today, ZDNet, PC Magazine and Discovery Magazine.Margaret's idea of a fun day is helping IT and business professionals learn to speak each other’s highly specialized languages. If you have a suggestion for a new definition or how to improve a technical explanation, please email Margaret or contact her…