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IT service management (ITSM) is the process of aligning enterprise IT services with business and a primary focus on the delivery of best services to end user.
IT service management deals with how IT resources and business practices together, are delivered in such a way that the end-user experience the most desired result from the accessed IT resource, application, business process or an entire solution stack.
IT service management is built around processes and practices that gauges the end-to-end delivery of IT solutions rather than their development. ITSM measures the operational efficiency of a solution in meeting the service level expectations of the end-user and how technical IT manages these systems to deliver the desired service level.
ITIL (Information Technology Infrastructure Library) is one such comprehensive suite of best practices, procedures, standards and an authoritative framework for ITSM which helps organization and individuals to govern IT services in a structured format and ensure meeting service standards both within the organization or across third party service providers.