Seat Management

For a single network, seat management may include services such as installation, operation and maintenance of all hardware and software at each workstation. This is often provided on a per-workstation seat basis, where each workstation represents a single individual. Some seat management plans include network software and hardware owned by the client and some peripheral hardware and software provided by the contractor.

For IT services covering an entire organization, seat management may also include such services as:

• Server hosting
• Asset management and/or recovery
• Infrastructure management
• Help-desk support
• Hardware and software installation
• Data migration
• Specialized program support
• Maintenance support
• Training
• Design and installation services
• Hardware, software and network discovery, analysis, and evaluation
• Special access requirements analysis
• Network, server and desktop requirements analysis
• Seat management solution design
• System operations support
• Guaranteed performance-based service

The benefits of using a seat management service provider include:

• Reduced operating costs
• Improved service quality and system availability
• Minimal investment
• Technology infusion
• Improved efficiency