Margaret Rouse is an award-winning technical writer and teacher known for her ability to explain complex technical subjects simply to a non-technical, business audience. Over…
An email response management system (ERMS) is a service or software product that provides handling for a volume of email messages, often for an enterprise. These systems typically categorize and manage individual emails using rules defined by the users, and backup or archive email for storage and potential retrieval.
Email response management systems are also known as email response management services.
One aspect of email handling is documentation – many email response management systems log the source and destination for each email message, while also logging response times, followup messages and message status.
Another component is email archiving. Companies use email archiving for protecting critical information, meeting applicable industry or government regulations and for processes like e-discovery.
In general, these software products have built-in algorithms and protocols for allowing the users to send email handling rules through a visual interface. These systems ensure that email gets handled in the right way, so that messages are not overlooked, discarded or subject to unauthorized access.
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Margaret is an award-winning technical writer and teacher known for her ability to explain complex technical subjects to a non-technical business audience. Over the past twenty years, her IT definitions have been published by Que in an encyclopedia of technology terms and cited in articles by the New York Times, Time Magazine, USA Today, ZDNet, PC Magazine, and Discovery Magazine. She joined Techopedia in 2011. Margaret's idea of a fun day is helping IT and business professionals learn to speak each other’s highly specialized languages.
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