Call Center Agent

What Does Call Center Agent Mean?

A call center agent is an individual who handles inbound or outbound calls for a business. In modern call centers, call center agents are equipped with various digital tools and resources to help them accomplish more in their defined roles.


Techopedia Explains Call Center Agent

A call center agent may perform a number of important roles for a company, for example, providing customer service or selling products, determining customer eligibility for programs, updating valuable business intelligence, or benchmarking for quality. Businesses look for call center agents with specific skill sets, valuing agents who are quick, creative, organized and work well under pressure. Good communication skills are also vital for this job role. Professional call center agents use sophisticated IT architectures and digital tools, such as customer relationship management and help-desk solutions, to perform their tasks.


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Margaret Rouse

Margaret Rouse is an award-winning technical writer and teacher known for her ability to explain complex technical subjects to a non-technical, business audience. Over the past twenty years her explanations have appeared on TechTarget websites and she's been cited as an authority in articles by the New York Times, Time Magazine, USA Today, ZDNet, PC Magazine and Discovery Magazine.Margaret's idea of a fun day is helping IT and business professionals learn to speak each other’s highly specialized languages. If you have a suggestion for a new definition or how to improve a technical explanation, please email Margaret or contact her…