Call Center

What Does Call Center Mean?

A call center is a facility that handles inbound and/or outbound calls on behalf of an organization. For example, a call center may handle customer service calls, complaints or other issues related to a company’s products and services. The function of a call center is strictly focused on large telephone call volume beyond an organization’s internal capabilities and infrastructure.


Techopedia Explains Call Center

Today, call center operations are regularly outsourced to third-party service providers – many with operators that work from third-world countries, where telecommunication labor costs are low. Additinally, most call center services include some type of incorporated automation.

Inbound call centers handle customer inquiries and support, while outbound call centers handle telemarketing or communicate with customers about the products and services of a company. Some call centers are part of a larger conglomerate of servicing known as contact centers, which provide phone, fax, email and live chat communication.


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Margaret Rouse

Margaret Rouse is an award-winning technical writer and teacher known for her ability to explain complex technical subjects to a non-technical, business audience. Over the past twenty years her explanations have appeared on TechTarget websites and she's been cited as an authority in articles by the New York Times, Time Magazine, USA Today, ZDNet, PC Magazine and Discovery Magazine.Margaret's idea of a fun day is helping IT and business professionals learn to speak each other’s highly specialized languages. If you have a suggestion for a new definition or how to improve a technical explanation, please email Margaret or contact her…