[WEBINAR] The New Normal: Dealing with the Reality of an Unsecure World

Call Center

Definition - What does Call Center mean?

A call center is a facility that handles inbound and/or outbound calls on behalf of an organization. For example, a call center may handle customer service calls, complaints or other issues related to a company's products and services. The function of a call center is strictly focused on large telephone call volume beyond an organization's internal capabilities and infrastructure.

Techopedia explains Call Center

Today, call center operations are regularly outsourced to third-party service providers - many with operators that work from third-world countries, where telecommunication labor costs are low. Additinally, most call center services include some type of incorporated automation.

Inbound call centers handle customer inquiries and support, while outbound call centers handle telemarketing or communicate with customers about the products and services of a company. Some call centers are part of a larger conglomerate of servicing known as contact centers, which provide phone, fax, email and live chat communication.

Techopedia Deals

Connect with us

Techopedia on Linkedin
Techopedia on Linkedin
"Techopedia" on Twitter

Sign up for Techopedia's Free Newsletter!

Email Newsletter

Join thousands of others with our weekly newsletter

Free Whitepaper: The Path to Hybrid Cloud
Free Whitepaper: The Path to Hybrid Cloud:
The Path to Hybrid Cloud: Intelligent Bursting To Amazon Web Services & Microsoft Azure
Free E-Book: Public Cloud Guide
Free E-Book: Public Cloud Guide:
This white paper is for leaders of Operations, Engineering, or Infrastructure teams who are creating or executing an IT roadmap.
Free Tool: Virtual Health Monitor
Free Tool: Virtual Health Monitor:
Virtual Health Monitor is a free virtualization monitoring and reporting tool for VMware, Hyper-V, RHEV, and XenServer environments.
Free 30 Day Trial – Turbonomic
Free 30 Day Trial – Turbonomic:
Turbonomic delivers an autonomic platform where virtual and cloud environments self-manage in real-time to assure application performance.