Call Logging

What Does Call Logging Mean?

Call logging is the tracking of telephone calls and deciphering the information. Call logging does not focus on the actual content of the phone calls, but rather on the statistical and technical data about telephone calls.


Techopedia Explains Call Logging

With the help of a telecommunications system or a private branch exchange, telephone call data can be obtained. The form in which this extracted data is available is called call detail records. The data for call logging is done by means of analysis software of third-party applications. The raw call data records are then deciphered and converted into information which can present analytical, graphical and insightful reports.

There are many benefits associated with call logging. In addition to analysis of the number of calls, the call costs and cost by departments, call logging can provide information on instances of telephone fraud. For enterprises, call logging can help in evaluating whether a particular telephone line is being underutilized or over used. For organizations or vendors, call logging can provide performance-related interpretations such as whether acceptable levels of performance could be demonstrated over a period of time to customers. Call logging also can provide details on call patterns, which in turn can help on load sharing or cost savings. Other significant data that can be provided by analysis of call logs is in reporting of quality of service.


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Margaret Rouse

Margaret Rouse is an award-winning technical writer and teacher known for her ability to explain complex technical subjects to a non-technical, business audience. Over the past twenty years her explanations have appeared on TechTarget websites and she's been cited as an authority in articles by the New York Times, Time Magazine, USA Today, ZDNet, PC Magazine and Discovery Magazine.Margaret's idea of a fun day is helping IT and business professionals learn to speak each other’s highly specialized languages. If you have a suggestion for a new definition or how to improve a technical explanation, please email Margaret or contact her…