ALERT

[WEBINAR] See the Whole Story: The Case for a Visualization Platform

Click-To-Callback

Definition - What does Click-To-Callback mean?

Click-to-callback is an important feature in web forms and customer relationship management software products that allows customers to get an immediate call back from a company. With this feature, the user clicks on a button that triggers an alert at a call center or other area, where a company representative will call that person back to offer them information about what they are searching for online.

Techopedia explains Click-To-Callback

Part of using click-to-callback in a unified communications strategy involves eliminating some of the barriers to phone conversation. In this case, rather than requiring full dialing and an inbound call initiative on the part of the customer, click-to-callback makes it easier to get this initial phone contact established. If the company cannot immediately respond, they can send a prerecorded message.

Click-to-callback is being used by big companies to try to establish more effective customer relationships and therefore drive business outcomes. Alternately, companies can also use similar tools called “click to chat” to otherwise initiate these connections and get more proactive about reaching customers. With either kind of tool, it is important to have someone on the company on the other end to quickly follow up with customers, which has been identified as a main challenge of these and other ideas like chat window service on a web site.

Connect with us

Techopedia on Linkedin
Techopedia on Linkedin
Tweat cdn.techopedia.com
"Techopedia" on Twitter


'@Techopedia'
Sign up for Techopedia's Free Newsletter!

Email Newsletter

Join thousands of others with our weekly newsletter

Resources
Free Whitepaper: The Path to Hybrid Cloud
Free Whitepaper: The Path to Hybrid Cloud:
The Path to Hybrid Cloud: Intelligent Bursting To Amazon Web Services & Microsoft Azure
Free E-Book: Public Cloud Guide
Free E-Book: Public Cloud Guide:
This white paper is for leaders of Operations, Engineering, or Infrastructure teams who are creating or executing an IT roadmap.
Free Tool: Virtual Health Monitor
Free Tool: Virtual Health Monitor:
Virtual Health Monitor is a free virtualization monitoring and reporting tool for VMware, Hyper-V, RHEV, and XenServer environments.
Free 30 Day Trial – Turbonomic
Free 30 Day Trial – Turbonomic:
Turbonomic delivers an autonomic platform where virtual and cloud environments self-manage in real-time to assure application performance.