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A trouble ticket is the result of an end user submitting a help request via an issue tracking system, and it typically contains elements detailing the exact nature of the problem the end user is having with a specific network component. The trouble ticket is then forwarded to the appropriate IT technician, who is responsible for addressing the issues within the trouble ticket based on the ticket’s severity, impact to the organization, time received, etc.
Techopedia Explains Trouble Ticket
Over time, the term has become a universally accepted part of the IT industry lexicon due to its historical reference to small cards that were submitted by end users who were having problems with a particular network component. Over time, trouble tickets took on a digital format, but most people in the industry continue to refer to them as trouble tickets.
