Tech moves fast! Stay ahead of the curve with Techopedia!
Join nearly 200,000 subscribers who receive actionable tech insights from Techopedia.
A trouble ticket is the result of an end user submitting a help request via an issue tracking system, and it typically contains elements detailing the exact nature of the problem the end user is having with a specific network component. The trouble ticket is then forwarded to the appropriate IT technician, who is responsible for addressing the issues within the trouble ticket based on the ticket's severity, impact to the organization, time received, etc.