Trouble Ticket
Definition - What does Trouble Ticket mean?
A trouble ticket is the result of an end user submitting a help request via an issue tracking system, and it typically contains elements detailing the exact nature of the problem the end user is having with a specific network component. The trouble ticket is then forwarded to the appropriate IT technician, who is responsible for addressing the issues within the trouble ticket based on the ticket's severity, impact to the organization, time received, etc.
Techopedia explains Trouble Ticket
Over time, the term has become a universally accepted part of the IT industry lexicon due to its historical reference to small cards that were submitted by end users who were having problems with a particular network component. Over time, trouble tickets took on a digital format, but most people in the industry continue to refer to them as trouble tickets.
Email Newsletter
Join thousands of others with our weekly newsletter
Please Wait...
Resources
![[DON'T MISS] Optimal Forecasting: Save Time, Money and Trouble](http://cdn.techopedia.com/resource/images/qrcode.png?width=80&height=40)
The 4th Era of IT Infrastructure: Superconverged Systems:
Learn the benefits and limitations of the 3 generations of IT infrastructure – siloed, converged and hyperconverged – and discover how the 4th...
Approaches and Benefits of Network Virtualization:
Businesses today aspire to achieve a software-defined datacenter (SDDC) to enhance business agility and reduce operational complexity. However, the...
Free E-Book: Public Cloud Guide:
This white paper is for leaders of Operations, Engineering, or Infrastructure teams who are creating or executing an IT roadmap.
Free Tool: Virtual Health Monitor:
Virtual Health Monitor is a free virtualization monitoring and reporting tool for VMware, Hyper-V, RHEV, and XenServer environments.
Free 30 Day Trial – Turbonomic:
Turbonomic delivers an autonomic platform where virtual and cloud environments self-manage in real-time to assure application performance.
