Definition - What does Hosted Customer Relationship Management (Hosted CRM) mean?
Hosted customer relationship management (hosted CRM) is a delivery mode of CRM software that is accessed over the Internet, either directly from the vendor or through a third-party service provider. Hosted CRM is entirely deployed, hosted and managed on a remote infrastructure and is available as a service to end users or customers.
Hosed CRM may also be referred to as Software as a Service (SaaS) CRM or on-demand CRM.
A hosted CRM is primarily a cloud computing Software as a Service (SaaS) delivery model. It is designed to replace traditional in-house CRM software solutions while providing the same functionality and services at substantially lower costs and management overhead. Hosted CRM typically requires no upfront installation and server hardware infrastructure for the end user and is accessed through standard Web browsers. The end users/customers access hosted CRM on an on-demand basis and are billed on a monthly basis for each licensed user. The hosted CRM vendor is responsible for the back-end computing infrastructure, availability, maintenance and upgrade of the CRM.
Salesforce, Microsoft Dynamics and Zoho CRM are popular examples of hosted CRM solutions