Hosted Customer Relationship Management

What Does Hosted Customer Relationship Management Mean?

Hosted customer relationship management (hosted CRM) is a delivery mode of CRM software that is accessed over the Internet, either directly from the vendor or through a third-party service provider.


Hosted CRM is entirely deployed, hosted, and managed on a remote infrastructure and is available as a service to end users or customers. Hosted CRMs may also be referred to as Software as a Service (SaaS) CRM or on-demand CRM.

The Best Hosted CRM Solutions

Keeping customer data organized and streamlining interactions and processes is crucial to improving your customer service and boosting revenue. For this, we recommend using one of the market’s top-rated CRMs:


Techopedia Explains Hosted Customer Relationship Management

A hosted CRM is primarily a cloud computing Software as a Service (SaaS) delivery model. It is designed to replace traditional in-house CRM software solutions while providing the same functionality and services at substantially lower costs and management overhead.

Hosted CRM typically requires no upfront installation and server hardware infrastructure for the end user and is accessed through standard Web browsers. The end users/customers access hosted CRM on an on-demand basis and are billed on a monthly basis for each licensed user.

The hosted CRM vendor is responsible for the back-end computing infrastructure, availability, maintenance, and upgrade of the CRM. Salesforce, Microsoft Dynamics, and Zoho CRM are popular examples of hosted CRM solutions


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Margaret Rouse

Margaret Rouse is an award-winning technical writer and teacher known for her ability to explain complex technical subjects to a non-technical, business audience. Over the past twenty years her explanations have appeared on TechTarget websites and she's been cited as an authority in articles by the New York Times, Time Magazine, USA Today, ZDNet, PC Magazine and Discovery Magazine.Margaret's idea of a fun day is helping IT and business professionals learn to speak each other’s highly specialized languages. If you have a suggestion for a new definition or how to improve a technical explanation, please email Margaret or contact her…