Definition - What does Click-and-Mortar mean?

Click-and-mortar is a form of electronic commerce in which customers shop over the Internet on electronic retailers' websites, but are also able to physically visit the retailer's brick-and-mortar store. Click-and-mortar shopping provides customers with the efficiency of online transactions, as well as the face-to-face interaction of retail stores.

Click-and-mortar is also known as DOTBAM, or dot-com brick-and-mortar.

Techopedia explains Click-and-Mortar

Click-and-mortar is a play on brick-and-mortar, where mortar refers to the bonding material used to lay bricks.

Companies that exclusively sell their merchandise online are not considered click-and-mortar stores; and the same can be said for companies that don't have websites to advertise their merchandise. Sometimes consumers must visit a physical store if the product they desire is no longer in stock online. Similarly, a customer may check a retailer's click-and-mortar store if an item is sold out at the brick-and-mortar store.

The term is a remnant of the dotcom bubble when it was actually unique for a company to have both an online and offline presence. Nowadays, it's more of a shock for a company to not have some synchronization between the physical stores and their online storefront.

Share this:

Techopedia Deals

Connect with us

Techopedia on Linkedin
Techopedia on Linkedin
"Techopedia" on Twitter

Sign up for Techopedia's Free Newsletter!

Email Newsletter

Join thousands of others with our weekly newsletter

The 4th Era of IT Infrastructure: Superconverged Systems
The 4th Era of IT Infrastructure: Superconverged Systems:
Learn the benefits and limitations of the 3 generations of IT infrastructure – siloed, converged and hyperconverged – and discover how the 4th...
Approaches and Benefits of Network Virtualization
Approaches and Benefits of Network Virtualization:
Businesses today aspire to achieve a software-defined datacenter (SDDC) to enhance business agility and reduce operational complexity. However, the...
Free E-Book: Public Cloud Guide
Free E-Book: Public Cloud Guide:
This white paper is for leaders of Operations, Engineering, or Infrastructure teams who are creating or executing an IT roadmap.
Free Tool: Virtual Health Monitor
Free Tool: Virtual Health Monitor:
Virtual Health Monitor is a free virtualization monitoring and reporting tool for VMware, Hyper-V, RHEV, and XenServer environments.
Free 30 Day Trial – Turbonomic
Free 30 Day Trial – Turbonomic:
Turbonomic delivers an autonomic platform where virtual and cloud environments self-manage in real-time to assure application performance.