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Offshore outsourcing is the process of outsourcing IT or IT-enabled processes and services to a service provider in a different country. It is a form of the outsourcing process that uses a service provider that is not in the same country and often not on the same continent as the company paying for services.
Offshore outsourcing is primarily an IT business model to develop, deliver and manage IT services at a much lower cost. This is usually done by finding and short listing service providers through the Internet and contacting and communicating with them via email, phone or VoIP. Once an agreement is set between the outsourcer and the contractor, the contractor or service provider delivers the agreed services remotely. This is usually in the form of website design, development, software development, content writing, network administration, customer service and other assistive services.
North American companies are some of the largest offshore outsourcers of IT-related processes to individuals and organizations in Asian countries.