Professional Services Automation

What Does Professional Services Automation Mean?

Professional services automation (PSA) is a process through which routine tasks and procedures in the professional services industry are automated through a software application or an IT system.

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Professional services automation involves the creation, termination and management of a set of processes. It is often used by project managers, consultants and other service-oriented professionals and businesses.

Techopedia Explains Professional Services Automation

Professional services automation enables professional workers to manage and execute some or most tasks associated with their jobs. PSA is designed for a services industry that relies on the management of knowledge and information in order to provide services to clients or other businesses.

PSA aims to develop software solutions for the services industry such as project management software.

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Margaret Rouse
Technology Expert

Margaret is an award-winning technical writer and teacher known for her ability to explain complex technical subjects to a non-technical business audience. Over the past twenty years, her IT definitions have been published by Que in an encyclopedia of technology terms and cited in articles by the New York Times, Time Magazine, USA Today, ZDNet, PC Magazine, and Discovery Magazine. She joined Techopedia in 2011. Margaret's idea of a fun day is helping IT and business professionals learn to speak each other’s highly specialized languages.