Definition - What does Professional Services Automation (PSA) mean?
Professional services automation (PSA) is a process through which routine tasks and procedures in the professional services industry are automated through a software application or an IT system.
Professional services automation involves the creation, termination and management of a set of processes. It is often used by project managers, consultants and other service-oriented professionals and businesses.
Techopedia explains Professional Services Automation (PSA)
Professional services automation enables professional workers to manage and execute some or most tasks associated with their jobs. PSA is designed for a services industry that relies on the management of knowledge and information in order to provide services to clients or other businesses.
PSA aims to develop software solutions for the services industry such as project management software.