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Enterprise decision management (EDM) is an enterprise approach that applies analytical and rule-based systems to manage and deploy all operational decisions, such as relationships with employees, suppliers and customers.
The computerized EDM movement altered the enterprise decision-making process by incorporating information-based decisions based on historical behavioral data, as well as prior decisions and their outcomes.
EDM emerged from the need to facilitate high-volume enterprise decisions.
Enterprises apply EDM processes to business and technology infrastructures for the following reasons: