Managed Service Provider Platform

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What Does Managed Service Provider Platform Mean?

A managed service provider (MSP) platform is a computing framework designed to offer network-based services, devices and applications to residences, enterprises or to other service providers.


An MSP platform lets an IT consultant, an organization or a value-added reseller (VAR) to remotely track firewalls, servers, active directory servers, exchange servers, switches or routers from a centralized location.

Techopedia Explains Managed Service Provider Platform

Managed service providers feature various services, including security, alerts, patch management, data backup and recovery for many different client devices, such as servers, notebooks, desktops, storage systems, applications and networks. The implementation of an efficient MSP platform helps to offload the usual infrastructure administration. This lets businesses concentrate solely on running the business, with fewer distractions due to IT issues.

Some benefits businesses can leverage from using a managed service provider platform include:

  • Greater efficiency: With the implementation of fully developed tool sets, the events that cause user problems are automatically reported immediately, permitting remediation to commence instantly.
  • Minimized downtime and risk: Managed services companies can identify that a malfunction is imminent on many occasions, thereby enabling remediation efforts, which actually prevent the occurrence of failure.
  • Up-to-date patch management: In order to remain updated consistently, managed service providers efficiently handle patches. In addition, they generally are able to offer a user with a patch management service level agreement (SLA).
  • Better infrastructure comprehension: Through periodic reviews, MSPs constantly check for anything that puts the IT environment of the client at risk and mitigation of these identified risks is their objective. Hardware that is approaching the end of its life cycle, timely updates of operating systems, and so on could be discussed during periodic review. Then, MSPs decide the way to resolve these before they turn into an obstacle.

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Margaret Rouse
Technology Expert
Margaret Rouse
Technology Expert

Margaret is an award-winning technical writer and teacher known for her ability to explain complex technical subjects to a non-technical business audience. Over the past twenty years, her IT definitions have been published by Que in an encyclopedia of technology terms and cited in articles by the New York Times, Time Magazine, USA Today, ZDNet, PC Magazine, and Discovery Magazine. She joined Techopedia in 2011. Margaret's idea of a fun day is helping IT and business professionals learn to speak each other’s highly specialized languages.