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Business event management (BEM) is the process of compiling and assigning multiple business events for resolution based on event context. BEM requires focused cooperation between stakeholders and IT managers throughout system design and implementation.
BEM stakeholder and developer interaction is essential during each process phase. For example, IT and business are distinct fields. A professional in one field expertise area may not understand other field concepts. Thus, IT staff and stakeholder meetings are critical in establishing common ground and ensuring clear communication and customer expectation processes.