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Voice commerce is a form of software application that is often utilized within commercial websites. Voice recognition technology replaces the typical point-and-click online decision-making process by prompting the user to speak into a microphone. The user's decisions, then, are based on specific voice-recognition responses. Voice commerce goes beyond the regular 'yes' or 'no' responses and is considered by many business experts to be a sophisticated application for automatic merchandising.
Voice commerce is also known as conversational commerce.
Voice commerce has provided merchants and consumers with the convenience of voice recognition in order to purchase online merchandise or services. It removes some points of sale along with online transaction processes. This is an advantage for consumers and merchants alike. For consumers, the ease in which to shop online is quite handy, especially for those whose handicaps may prevent them from utilizing a keyboard. For companies, cost containment is a tremendous advantage of voice commerce since it requires less labor.