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Business service management (BSM) is a defined methodology used to supervise and evaluate business information technology (IT) services.
BSM is a group of utilities, processes and techniques. BSM technology utilities are engineered to help IT associations view and handle technology infrastructures, which enhance support and maintain critical business services.
Widely adopted by the mid-1990s, Information Technology Infrastructure Library (ITIL) was originally created to establish better alignment of information systems and their associated business processes, which improved IT management. ITIL gradually adopted and formally recognized BSM as the ultimate model for IT infrastructure management and operations.
BSM is comprised of structured processes and software. BSM utilities are an important means of progressively expanding reputable processes focused on IT service management (ITSM or IT Services) methods.
The BSM methodology organizes IT departments by service, rather than individual items or silos, allowing effort prioritization while progressively enhancing an organization’s managed business services.
Major vendors providing BSM software and services include the following: