Business Service Management

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What Does Business Service Management Mean?

Business service management (BSM) is a defined methodology used to supervise and evaluate business information technology (IT) services.

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BSM is a group of utilities, processes and techniques. BSM technology utilities are engineered to help IT associations view and handle technology infrastructures, which enhance support and maintain critical business services.

Techopedia Explains Business Service Management

Widely adopted by the mid-1990s, Information Technology Infrastructure Library (ITIL) was originally created to establish better alignment of information systems and their associated business processes, which improved IT management. ITIL gradually adopted and formally recognized BSM as the ultimate model for IT infrastructure management and operations.

BSM is comprised of structured processes and software. BSM utilities are an important means of progressively expanding reputable processes focused on IT service management (ITSM or IT Services) methods.

The BSM methodology organizes IT departments by service, rather than individual items or silos, allowing effort prioritization while progressively enhancing an organization’s managed business services.

Major vendors providing BSM software and services include the following:

  • AccelOps
  • BMC Software
  • Compuware
  • CA Technologies (formerly Computer Associates, Inc.)
  • HP Business Service Management
  • Novell
  • IBM’s Tivoli
  • Zyrion Traverse
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Margaret Rouse
Technology Expert
Margaret Rouse
Technology Expert

Margaret is an award-winning technical writer and teacher known for her ability to explain complex technical subjects to a non-technical business audience. Over the past twenty years, her IT definitions have been published by Que in an encyclopedia of technology terms and cited in articles by the New York Times, Time Magazine, USA Today, ZDNet, PC Magazine, and Discovery Magazine. She joined Techopedia in 2011. Margaret's idea of a fun day is helping IT and business professionals learn to speak each other’s highly specialized languages.