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Deep dialing is a voice over Internet Protocol (VoIP) service that allows users to directly reach a company's specific contact number, bypassing the company phone system's interactive voice response (IVR) menu.
Deep dialing was developed by a Toronto-based company called Fonolo to simplify the customer calling experience.
The deep dialing process is facilitated by Fonolo’s consumer website, which serves as a mediator between callers and large companies. In order to use Fonolo, the user must go through the following steps:
Deep dialing is a very useful service that helps users avoid the frustration of long and repetitive menu changes before connecting with a representative for a large organization.