Definition - What does Deep Dialing mean?
Deep dialing is a voice over Internet Protocol (VoIP) service that allows users to directly reach a company's specific contact number, bypassing the company phone system's interactive voice response (IVR) menu.
Techopedia explains Deep Dialing
Deep dialing was developed by a Toronto-based company called Fonolo to simplify the customer calling experience.
The deep dialing process is facilitated by Fonolo’s consumer website, which serves as a mediator between callers and large companies. In order to use Fonolo, the user must go through the following steps:
- User finds the company he or she wishes to contact on Fonolo's website
- Next, the user has to visually browse the phone menu, locate the contact or department, and click it.
- Then, Fonolo navigates the company’s IVR phone system and places a call to the desired contact or department. When the call connects with a representative from that department, Fonolo calls the user.
- When the user answers the call, he or she is directly connected to the desired contact or department that was selected.
Deep dialing is a very useful service that helps users avoid the frustration of long and repetitive menu changes before connecting with a representative for a large organization.
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