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Concept of operations (CONOP) is a document describing what a system does in easily understood language allowing those without a technical background to know what it is and how it functions.
The CONOP can be used to get stakeholders in the system to agree on such understanding and knowledge and provide clarity of purpose to a project.
A CONOP helps an organization document in plain language what is required and what should be built for an information system. A CONOP should address any of the following items:
For the CONOP to be effective, information on the following is needed:
Stakeholder buy-in and support is required for the project to move forward as planned. Stakeholders also should be involved throughout the project to ensure that the system is being built according to plan and will meet the recorded and expected goals.
Various scenarios should be developed to lay out how the system would perform if certain events were to occur. This is often done through the use of flow charts and other visual aids.