A shared contact center helps to combine communicative, financial and administrative expertise to build nerve centers for organizations that typically perform operations across the globe.
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An shared contact center is also known as a contact center.
An SCC administers the coordinated consolidation of multiple front- and back-office tasks and services. Most shared contact centers manage operations associated with accounts payable, accounts receivable, cash administration, general balance sheet, credit management, customer support, payroll and human resources for a variety of clients. These operations are typically done using only one center.
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