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Shared Contact Center (SCC)

Definition - What does Shared Contact Center (SCC) mean?

A shared contact center helps to combine communicative, financial and administrative expertise to build nerve centers for organizations that typically perform operations across the globe.

An shared contact center is also known as a contact center.

Techopedia explains Shared Contact Center (SCC)

An SCC administers the coordinated consolidation of multiple front- and back-office tasks and services. Most shared contact centers manage operations associated with accounts payable, accounts receivable, cash administration, general balance sheet, credit management, customer support, payroll and human resources for a variety of clients. These operations are typically done using only one center.

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