Shared Contact Center

What Does Shared Contact Center Mean?

A shared contact center helps to combine communicative, financial and administrative expertise to build nerve centers for organizations that typically perform operations across the globe.


An shared contact center is also known as a contact center.

Techopedia Explains Shared Contact Center

An SCC administers the coordinated consolidation of multiple front- and back-office tasks and services. Most shared contact centers manage operations associated with accounts payable, accounts receivable, cash administration, general balance sheet, credit management, customer support, payroll and human resources for a variety of clients. These operations are typically done using only one center.


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Margaret Rouse

Margaret Rouse is an award-winning technical writer and teacher known for her ability to explain complex technical subjects to a non-technical, business audience. Over the past twenty years her explanations have appeared on TechTarget websites and she's been cited as an authority in articles by the New York Times, Time Magazine, USA Today, ZDNet, PC Magazine and Discovery Magazine.Margaret's idea of a fun day is helping IT and business professionals learn to speak each other’s highly specialized languages. If you have a suggestion for a new definition or how to improve a technical explanation, please email Margaret or contact her…