Shared Contact Center

What Does Shared Contact Center Mean?

A shared contact center helps to combine communicative, financial and administrative expertise to build nerve centers for organizations that typically perform operations across the globe.

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An shared contact center is also known as a contact center.

Techopedia Explains Shared Contact Center

An SCC administers the coordinated consolidation of multiple front- and back-office tasks and services. Most shared contact centers manage operations associated with accounts payable, accounts receivable, cash administration, general balance sheet, credit management, customer support, payroll and human resources for a variety of clients. These operations are typically done using only one center.

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Margaret Rouse
Technology Expert

Margaret is an award-winning technical writer and teacher known for her ability to explain complex technical subjects to a non-technical business audience. Over the past twenty years, her IT definitions have been published by Que in an encyclopedia of technology terms and cited in articles by the New York Times, Time Magazine, USA Today, ZDNet, PC Magazine, and Discovery Magazine. She joined Techopedia in 2011. Margaret's idea of a fun day is helping IT and business professionals learn to speak each other’s highly specialized languages.