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Quality of experience (QoE) measures total system performance using subjective and objective measures of customer satisfaction. It differs from quality of service (QoS), which assesses the performance of hardware and software services delivered by a vendor under the terms of a contract.
The information technology (IT) and electronics industries apply the QoE model to businesses and services. Because QoE depends on customer experience, assessments are compiled from large user group polls. QoE rates the following success factors:
Key environmental factors impact QoE assessment. These include: