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Bug tracking is a process used by quality assurance personnel and programmers to keep track of software problems and resolutions. A bug tracking system is normally put in place to store information about reported bugs. This type of issue-tracking system provides a clear, centralized overview of development requests and their corresponding states.
Bug tracking enables users to enter bug reports directly into a system that logs and tracks them. Diligent use of a bug tracking system provides a record of a software team's effectiveness. Local bug trackers are often used by teams of application support professionals to keep track of issues communicated to software developers.
Bug tracking systems include a database, which keeps track of facts pertaining to each bug. These facts might include the time a bug was reported, its severity, incorrect program behavior, details on how to recreate the bug,who reported the bug and what the programmers did to fix it. Bug tracking systems are associated with a bug's life cycle, which is tracked through the status assigned to each bug. This allows administrators to set permissions based on a bug's status, move bugs to other statuses or delete them.