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Product quality management is a comprehensive set of tools that enables organizations to control and manage the data related to product quality across enterprises. This product data includes product and manufacturing defects, field failures, customer complaints, product improvements and corrective and preventive actions requests.
Quality management includes four major components:
Many product suppliers recognize quality as a prime factor that can set their products apart from those of their competitors. Many manufacturing companies now follow the ISO 9000 series of standards, which are used by companies worldwide for product quality management.