Definition - What does Computer Support mean?
Computer support is the process of providing diagnostic, troubleshooting, maintenance and repair services to a computer or similar device. It allows end users to seek and receive specialized computer maintenance and management services, either locally from their home/office or remotely via the Internet.
Computer support differs from technical support, which is a general term for IT-based support services.
Techopedia explains Computer Support
Computer support is provided by a computer repair/support technician or similar service provider. Assistance ranges from general operations of a computer and its related software, hardware or network issues. Local computer support resolves problems by physically operating the computer, while remote support generally requires logging into an end user's computer to analyze the query or problem.
Interactive computer support also may include guidance over the phone, email or chat.
Using Root Cause Analysis to Investigate Application Issues
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