Margaret Rouse is an award-winning technical writer and teacher known for her ability to explain complex technical subjects simply to a non-technical, business audience. Over…
Computer support is the process of providing diagnostic, troubleshooting, maintenance and repair services to a computer or similar device. It allows end users to seek and receive specialized computer maintenance and management services, either locally from their home/office or remotely via the Internet.
Computer support differs from technical support, which is a general term for IT-based support services.
Computer support is provided by a computer repair/support technician or similar service provider. Assistance ranges from general operations of a computer and its related software, hardware or network issues. Local computer support resolves problems by physically operating the computer, while remote support generally requires logging into an end user’s computer to analyze the query or problem.
Interactive computer support also may include guidance over the phone, email or chat.
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Margaret is an award-winning technical writer and teacher known for her ability to explain complex technical subjects to a non-technical business audience. Over the past twenty years, her IT definitions have been published by Que in an encyclopedia of technology terms and cited in articles by the New York Times, Time Magazine, USA Today, ZDNet, PC Magazine, and Discovery Magazine. She joined Techopedia in 2011. Margaret's idea of a fun day is helping IT and business professionals learn to speak each other’s highly specialized languages.
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