Cloud Storage Service Level Agreement

What Does Cloud Storage Service Level Agreement Mean?

A cloud storage service level agreement (cloud storage SLA) is a contract between a cloud storage service provider and customer. It defines the availability, uptime, redundancy and other service delivery assurances warranted to a customer by a provider, as well as provided compensation in the event of compliance failure or violation.

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Techopedia Explains Cloud Storage Service Level Agreement

A cloud storage SLA typically includes detailed information about a provider’s storage infrastructure, including operations, maintenance and fault tolerance claims, as well as maximum provisioned storage capacity, programmatic read/write (R/W) operations, backup, information security (IS), data governance policies and service availability.

A cloud storage SLA is critical because storage is delivered as a service from a remote location, which presents potential security, privacy and data loss risks. A cloud storage SLA ensures that a provider maintains agreed service levels, and, in the event of realized risks, is liable for monetary or service reimbursement to customers.

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Margaret is an award-winning technical writer and teacher known for her ability to explain complex technical subjects to a non-technical business audience. Over the past twenty years, her IT definitions have been published by Que in an encyclopedia of technology terms and cited in articles by the New York Times, Time Magazine, USA Today, ZDNet, PC Magazine, and Discovery Magazine. She joined Techopedia in 2011. Margaret's idea of a fun day is helping IT and business professionals learn to speak each other’s highly specialized languages.