[WEBINAR] The New Normal: Dealing with the Reality of an Unsecure World

Social Business Intelligence (Social BI)

Definition - What does Social Business Intelligence (Social BI) mean?

Social business intelligence (social BI) refers to a management technique that integrates group sharing in order to improve existing projects, products and processes. Social business intelligence is usually managed by third-party analytical software that combines the functions of traditional project management software with engagement techniques gleaned from social media. The most noticeable feature of social business intelligence is that it invites customer input and feedback at early points in the process rather than after a product is released.

Techopedia explains Social Business Intelligence (Social BI)

Social business intelligence is seen as an ideal way to fully take advantage of human capital both inside and outside a particular business. Within the business, the open management of resources and products helps employees give feedback on projects they are interested in - but not necessarily working on – and provides more opportunities for recognition. Outside the business, customers can have an influence on shaping a company's products and services, ensuring they’ll be happier with the end result. Social business intelligence is a relatively new concept (and a bit of a buzzword), so its meaning will shift over time.

Techopedia Deals

Connect with us

Techopedia on Linkedin
Techopedia on Linkedin
"Techopedia" on Twitter

Sign up for Techopedia's Free Newsletter!

Email Newsletter

Join thousands of others with our weekly newsletter

Free Whitepaper: The Path to Hybrid Cloud
Free Whitepaper: The Path to Hybrid Cloud:
The Path to Hybrid Cloud: Intelligent Bursting To Amazon Web Services & Microsoft Azure
Free E-Book: Public Cloud Guide
Free E-Book: Public Cloud Guide:
This white paper is for leaders of Operations, Engineering, or Infrastructure teams who are creating or executing an IT roadmap.
Free Tool: Virtual Health Monitor
Free Tool: Virtual Health Monitor:
Virtual Health Monitor is a free virtualization monitoring and reporting tool for VMware, Hyper-V, RHEV, and XenServer environments.
Free 30 Day Trial – Turbonomic
Free 30 Day Trial – Turbonomic:
Turbonomic delivers an autonomic platform where virtual and cloud environments self-manage in real-time to assure application performance.