Zoho Office Suite

Zoho Office Suite applications are popular business, information management and productivity solutions. Zoho Office Suite is the perfect example of software as a service (SAAS). As of 2011, Zoho offered 22 online applications free to individual users, including customer relationship management (CRM), project management, Web conferencing, billing, chat, email and calendar. Corporate customer rates are predetermined and scaled according to business requirements.

Zoho applications and features include:

• Zoho Projects: Project planning helps maintain project schedules. A milestone feature provides easy progress monitoring. Time sheet/send-invoice features provide convenient work logging. Bug tracker enables instant tracking and bug repair. Project teams may collaborate for efficiency. Zoho project management and planning software easily integrates with Google Apps.
• Zoho Support: A ticket management feature that allows effective high-volume support request management and easy contract and service level agreement (SLA) management. Also includes an article repository, which is available for future reference through the knowledge base feature.
• Zoho CRM: Allows sales process automation, multilevel organizational hierarchy and email integration