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A business support system (BSS) is a group of business elements used in networking to help service providers gain customer insight, compile real-time subscriptions and introduce new revenue generating services. A BSS is critical because it helps service providers support and extend operations to enhance business services. Business support systems are used by all service providers, including mobile, fixed and cable networks.
A BSS is also known as an operational support system (OSS).
A BSS provides a service provider with a convergent, integrated and synchronized business environment. A good BSS provides system control and tailored scheduling to service providers, which facilitates the implementation of required changes without impacting customer satisfaction.
BSS activities typically include customer order management, customer data management, billing and rating and business-to-business (B2B) and business-to-consumer (B2C) services.
Primary BSS areas are as follows: