Business Support System

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What Does Business Support System Mean?

A business support system (BSS) is a group of business elements used in networking to help service providers gain customer insight, compile real-time subscriptions and introduce new revenue-generating services.


A BSS is critical because it helps service providers support and extends operations to enhance business services. Business support systems are used by all service providers, including mobile, fixed, and cable networks. A BSS is also known as an operational support system (OSS).

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Techopedia Explains Business Support System

A BSS provides a service provider with a convergent, integrated, and synchronized business environment. A good BSS provides system control and tailored scheduling to service providers, which facilitates the implementation of required changes without impacting customer satisfaction.

BSS activities typically include customer order management, customer data management, billing and rating, and business-to-business (B2B) and business-to-consumer (B2C) services. Primary BSS areas are as follows:

  • Product management
  • Customer management
  • Revenue management
  • Fulfillment management



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Margaret Rouse
Technology Expert
Margaret Rouse
Technology Expert

Margaret is an award-winning technical writer and teacher known for her ability to explain complex technical subjects to a non-technical business audience. Over the past twenty years, her IT definitions have been published by Que in an encyclopedia of technology terms and cited in articles by the New York Times, Time Magazine, USA Today, ZDNet, PC Magazine, and Discovery Magazine. She joined Techopedia in 2011. Margaret's idea of a fun day is helping IT and business professionals learn to speak each other’s highly specialized languages.