Definition - What does Goldmine mean?
Goldmine is a customer relationship management (CRM) system software package produced by Frontrange Solutions. Like other CRM products on the market, it has been specifically designed for organizing and tracking sales, storing and managing contact information, reporting, follow-up and integration with other software products. Goldmine software has been acknowledged as one of the earliest pioneers in the area of contact management and customer relationship management. Goldmine software was originally released in 1989.
Techopedia explains Goldmine
Goldmine has the following key features: Contact Management: Acclaimed as one of the core strengths of the software, which was initally designed as a contact management system. Goldmine helps in providing and maintaining a comprehensive list of customers and other customized data. Schedule Managament: With the help of a very detailed and organized calendar, Goldmine is able to provide scheduling and appointment management with both internal and external users. Email reminders and alerts are also provided and can be used when required. Sales and Opportunities Management: Allows for the recording of any potential sales opportunities with detailed information.The product also provides analysis from various perspectives and can help in future efforts for sales and marketing. Email Service: The package offers a built-in email client, which can be used to send messages to external client or internal users (all mostly from the contact list). Any email sent to external contacts is added as a communication record against their files in the Goldmine system, thereby providing a source of reference. Network Groupware: The network-installed functionality of Goldmine makes the information readily available to all users within the organization. The data is centralized and synchronized with individual systems.
- Customer Analytics
- Customer Relationship Management (CRM)
- Customer Relationship Management (CRM) Dashboard (CRM Dashboard)
- Customer Relationship Management Analytics (CRM Analytics)
- Contact Manager
- Predictive Analytics
- Online Analytical Processing (OLAP)
- Personally Identifiable Information (PII)
- Electronic Commerce (E-Commerce)
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