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Facility management refers to the integrated management of multiple and interdisciplinary technologies, personnel, systems and processes. The goal behind facility management is to promote an efficient and collaborative environment to meet and fulfill the key objectives and mission of an organization. Computer Aided Facilities Management (CAFM) is an IT-based facility management system.
Facility management is also known as facilities management.
According to the International Facility Management Association (IFMA), facility managers must be competent in 11 areas, including communication, business, finance, project management and technology. IT is integrated into these and other areas of facility management. For example, financial management software may be used to track and manage an organization's financial activities. Project management software may be used to track projects on enterprise or departmental levels.
Communication, particularly network communication, is also a key facility management component, in terms of enhancing efficient and collaborative communication across organizations and enterprises.