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Enterprise Voice over Internet Protocol (enterprise VoIP) refers to software that provides Internet telephone capabilities specifically designed to fit the needs of large organizations. VoIP services for enterprises are designed to provide the full range of publicly switched telephone network (PSTN) services, as well as additional services such as ring groups.
Techopedia Explains Enterprise Voice Over Internet Protocol
Enterprise VoIP is basically a more powerful, secure, and scalable version of residential VoIPs. For many organizations, the attraction of enterprise VoIP centers on its ability to integrate other Internet applications with calling features. Ideally, a caller on enterprise VoIP can simultaneously chat, transfer files, share screens and email through one interface, increasing the depth and ease of communication
Add-ons to a business VoIP phone service often varies by provider but may include:
- Higher encryption options
- Private internal phone networks similar to a private branch exchange (PBX)
- Customized answering, hold, and call-waiting features
- Automated call handling
- Conference calling
- In-program chat, data transfer, screen sharing, and other multi-user functions
