[WEBINAR] Bulletproof: How Today's Business Leaders Stay on Top

Information Technology Service Desk (IT Service Desk)

Definition - What does Information Technology Service Desk (IT Service Desk) mean?

An information technology service desk (IT service desk) is a primary IT service management function that provides a single point of contact (SPOC) between users and IT employees or a business and customers. It is implemented by organizations that follow the practices of the Information Technology Infrastructure Library (ITIL).

Techopedia explains Information Technology Service Desk (IT Service Desk)

An IT service desk is created when management requires a transition to a more service-oriented IT department, thereby fully integrating IT with the business fabric. The IT service desk is a broad approach that serves users in conjunction with all IT requirements. Its primary function is to monitor and own various incidents and user inquiries and provide an efficient communication channel between other services and the user community. An IT service desk also may handle interfaces with customer and third party requests.

IT service desk types are call centers, help desks and contact centers.

Share this:

Connect with us

Email Newsletter

Join thousands of others with our weekly newsletter

The 4th Era of IT Infrastructure: Superconverged Systems
The 4th Era of IT Infrastructure: Superconverged Systems:
Learn the benefits and limitations of the 3 generations of IT infrastructure – siloed, converged and hyperconverged – and discover how the 4th...
Approaches and Benefits of Network Virtualization
Approaches and Benefits of Network Virtualization:
Businesses today aspire to achieve a software-defined datacenter (SDDC) to enhance business agility and reduce operational complexity. However, the...
Free E-Book: Public Cloud Guide
Free E-Book: Public Cloud Guide:
This white paper is for leaders of Operations, Engineering, or Infrastructure teams who are creating or executing an IT roadmap.
Free Tool: Virtual Health Monitor
Free Tool: Virtual Health Monitor:
Virtual Health Monitor is a free virtualization monitoring and reporting tool for VMware, Hyper-V, RHEV, and XenServer environments.
Free 30 Day Trial – Turbonomic
Free 30 Day Trial – Turbonomic:
Turbonomic delivers an autonomic platform where virtual and cloud environments self-manage in real-time to assure application performance.