Information Technology Service Desk

What Does Information Technology Service Desk Mean?

An information technology service desk (IT service desk) is a primary IT service management function that provides a single point of contact (SPOC) between users and IT employees or a business and customers. It is implemented by organizations that follow the practices of the Information Technology Infrastructure Library (ITIL).


Techopedia Explains Information Technology Service Desk

An IT service desk is created when management requires a transition to a more service-oriented IT department, thereby fully integrating IT with the business fabric. The IT service desk is a broad approach that serves users in conjunction with all IT requirements. Its primary function is to monitor and own various incidents and user inquiries and provide an efficient communication channel between other services and the user community. An IT service desk also may handle interfaces with customer and third party requests.

IT service desk types are call centers, help desks and contact centers.


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Margaret Rouse

Margaret Rouse is an award-winning technical writer and teacher known for her ability to explain complex technical subjects to a non-technical, business audience. Over the past twenty years her explanations have appeared on TechTarget websites and she's been cited as an authority in articles by the New York Times, Time Magazine, USA Today, ZDNet, PC Magazine and Discovery Magazine.Margaret's idea of a fun day is helping IT and business professionals learn to speak each other’s highly specialized languages. If you have a suggestion for a new definition or how to improve a technical explanation, please email Margaret or contact her…